Frequently asked questions
When will my order ship?
Orders are processed and shipped the following business day after they are placed. I ship via USPS first class and shipping times can vary. Typically it takes 3-5 business days once shipped. Shipments are sent from Milwaukee, WI.
PLEASE NOTE: Holidays and weather can cause delays. First class does not have guaranteed shipping times so I can not make any promises on delivery dates. If you need your order sooner you may want to message me about upgrading your shipping method.
Can I upgrade my shipping?
Yes!
I offer upgraded shipping to Priority which you can select when you checkout. Please be aware I can not guarantee delivery times as this is not something USPS offers with this service. Typical shipping times are 2-3 business days but may take longer. Orders are always shipped the following business day.
If you feel you need your order sooner please message me for Express shipping quotes through USPS.
When will a sold item be restocked?
I'm so sorry an item you love has already sold!
Unfortunately most items are made with one of a kind upcycled materials and will not be restocked. It is possible I may make another similar item in the future but can not say when that might be. I search locally for new materials weekly and never know what I might find. Please feel free to message me though as sometimes colors and fabrics are more easily found.
Do you offer discounts?
I do! Once you have purchased from me and love what you ordered I send you a coupon code for future discounts to my shop (check your invoice and email for these offers as well as on my tags). As a trusted seller here on Etsy since 2013 I have worked very hard to price my items reasonably and offer a quality product. I try to be fair with my discounts and offer them to everyone who have been a previous customer of mine. Please be sure to use your coupon codes at the time you checkout.
Photographer trades?
No sorry I don't participate in any trades or special discounts for photos. I have several trusted photographers I work with on occasion if I am in need of photos for sizing & promotional purposes only.
Can I see your outfits on babies?
Yes! Please check out all the wonderful photos sent to me by amazingly talented photographers here at: www.hatsbyjennifer.weebly.com/look-book.html
Can you custom design something for me?
I am so sorry but I no longer accept custom order requests. My process from start to finish can take some time with finding materials, washing, cutting patterns & designing, sewing, taking photos and finally listing for purchase. My main focus is to be able to continuously stock unique quality props that are ready to ship.
Stop by often as new creations are added every week!